Frequently Asked Questions
Orders & Customization
Q: What is the minimum order quantity (MOQ)?
A: At Yoode, there’s no MOQ requirement—you can order even a single piece. Whether for personal use or large corporate needs, we make it easy to get customized products without being restricted by bulk ordering.
Q: How can I get a pricing quote?
A: Getting a quote is simple! Just share your design or specific requirements, and our team will quickly provide a clear, hassle-free price tailored to your order, ensuring complete transparency and accuracy before you confirm production.
Q: Can I customize my products?
A: Absolutely! We offer endless customization—from sizes, colors, and styles to embroidery placements and unique designs. Your product will be created exactly the way you imagine, making it perfect for both individuals and professional corporate requirements.
Q: Do you provide design assistance?
A: Yes! We provide free design assistance to help bring your vision to life. Whether you already have artwork or need a concept developed, our team works with you to ensure the perfect design outcome.
Q: Do you provide discounts for bulk orders?
A: Yes! While we have no minimum order requirement, bulk orders qualify for special discounted pricing. The larger your order, the better the price per piece, ensuring excellent value for teams, corporates, and event merchandise needs.
Q: Can I get a combined quote for multiple placements?
A: Yes! If you need embroidery on multiple areas like left chest, right chest, sleeves, or back, we provide a clear, detailed combined quote showing costs for each placement, ensuring no confusion before production starts.
Q: Do you charge separately for left chest and right chest embroidery?
A: Yes. Each placement, such as left chest, right chest, sleeves, or back, requires separate setups and production. Therefore, embroidery charges are applied individually for each design location, ensuring accurate pricing and professional, high-quality finishing.
Q: How is my embroidery price determined?
A: Embroidery prices depend on design complexity, stitch count, size, garment fabric, and total quantity. We provide a transparent quote upfront, ensuring you know costs clearly before production begins. No hidden charges, just quality embroidery.
Q: Can I submit my artwork through the website?
A: Yes! During checkout, you can upload your design file, add specific customization instructions, and review your order details. This ensures we receive the correct design information for accurate production and high-quality embroidery results.
Q: Is Cash on Delivery (COD) available?
A: No, COD is not available. Since every product is custom-made, we only accept online payments to confirm orders. This ensures smooth processing, faster timelines, and secure handling of personalized embroidery requests.
Q: What payment options are available?
A: We provide secure and convenient payment methods including credit and debit cards, net banking, UPI, and wire transfers. This flexibility ensures customers can easily complete orders with the option most suitable to them.
Q: Can I request a sample before placing a bulk order?
A: Yes! You can request a sample order before confirming bulk production. This allows you to check embroidery quality, accuracy of design, and fabric compatibility, ensuring complete satisfaction before committing to larger quantities.
Q: Can I modify my order after it’s been placed?
A: Orders can be modified only before production begins. Once production starts, changes are not possible. Contact our team immediately after placing your order if adjustments are needed to ensure accurate customization.
Q: Do you provide corporate or bulk order services?
A: Yes! We specialize in handling bulk, corporate, and gifting orders with customized embroidery, competitive pricing, and timely delivery. Perfect for companies, sports teams, events, and organizations needing high-quality branded merchandise solutions.
Q: What file formats are accepted for custom designs?
A: We accept multiple file formats including PNG, JPEG, AI, PDF, and SVG for embroidery designs. This flexibility ensures your design can be digitized and embroidered accurately with the best quality outcome possible.
Q: Can I order multiple designs on the same garment?
A: Yes! You can place multiple embroidery designs on the same garment. Each design location will have its own charge, ensuring proper setup and professional finishing for every custom detail requested.
Q: Do you offer rush or express orders?
A: Yes, we offer express services for urgent orders. Expedited processing allows faster production and delivery, though additional charges may apply. This is ideal for events, campaigns, or last-minute corporate needs requiring quick turnaround.
Q: How do I know the final design before production?
A: We provide a digital mockup or sample image for your approval before production begins. This ensures you can review design accuracy, placement, and overall look, giving confidence before embroidery starts.
Q: Can I combine different types of embroidery in one order?
A: Yes! You can mix standard embroidery and Coloreel embroidery in a single order. Each method has separate pricing, and we prepare detailed quotes to ensure complete clarity for combined customization.
Q: Is there a minimum or maximum size for the embroidery design?
A: We accommodate embroidery from small logo sizes to large back designs. Extreme sizes may require customized pricing or setup. This flexibility ensures your designs fit perfectly across different garments.
Q: Will my design look exactly like the digital artwork?
A: We aim for precise embroidery reproduction of your design. However, slight variations may occur due to thread texture and fabric material. A digital mockup is provided for approval before final embroidery.
Shipping & Delivery
Q:
Do you offer free shipping?
A: Yes! All orders include free shipping, so you don’t pay extra for delivery. We ensure your customized products arrive safely, conveniently, and without hidden costs, making your ordering experience stress-free and simple.
Q: What is the usual delivery time?
A: Most orders are delivered within 7–10 business days depending on complexity and location. Delivery timelines are always shared before confirmation, ensuring you know when to expect your customized embroidery items.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. International shipping costs and estimated delivery times are calculated at checkout based on your location, ensuring full clarity and convenience for global customers ordering custom products.
Q: How long does it take to process my order?
A: Most orders are processed within 48 hours. Bulk or complex requests may take longer, but timelines are always communicated upfront, ensuring complete transparency in production and delivery scheduling.
Returns, Refunds & Exchanges
Q:
What if I simply change my mind after placing the order?
A: Since all items are custom-made, we cannot accept returns or refunds for change-of-mind orders once production begins. Please finalize your design details before confirming, to avoid issues later.
Q: Do you accept returns?
A: Yes, but only under specific conditions—if products arrive damaged, in the wrong color, or if embroidery does not match approved artwork. In such cases, we ensure prompt replacements or corrections.
Quality & Brand
Q:
Will the colors fade after washing?
A: No, embroidery colors remain bright and long-lasting even after many washes, provided proper garment care is followed. Our embroidery threads are durable and designed to retain vibrancy and quality.